The Sports Outfit - Policies

Store Location:
The Sports Outfit
3532 West Genesee Street
Syracuse, NY 13219
315-488-2121

Our location in Syracuse, NY

After 28 years of selling Sporting Goods in our retail store (located in Syracuse, NY) and 10 years of selling products online, The Sports Outfit remains a strong competitor in the market place. Specializing in low prices, superior custom stringing and knowledgeable customer service. The Sports Outfit carries the full product lines of Brine, Cascade, DeBeer, Gait, Sport Helmets, STX, Under Armour and Warrior. Other than Lacrosse, we also carry merchandise for Baseball, Basketball, Football, Officials Gear, Uniforms and more. Looking for work uniforms, golf shirts or jackets? We can accommodate all your needs with embroidery or silk screening your company logo or slogan on the apparel.

Pricing Policy:

Online prices may vary from store prices. Prices subject to change without notification.

Return Policy:

1. Call 315-488-2121 for return instructions.
2. All returns must be accompanied by proof of purchase.
3. Items improperly sized may be exchanged for correct sizes at no charge unless over-sizing charges apply.
4. Merchandise not subject to manufacturer warranties must not be worn or used and be returned within 30 days. A 15% restocking fee will be applied. Custom Helmets will receive up to a 25 % restocking fee.
5. Merchandise subject to manufacturer warranties vary from 30 days to 1 year maximum.
6. Custom Items:
   1. Orders with specific instructions must be ordered by either faxing 315-488-2188 or email customerservice@sportsoutfit.com
   2. For dyed items we will make every effort to obtain desired shades/hues but cannot guarantee exact compliance.
   3. For custom strung Lacrosse sticks, we will make every effort to produce as instructed.

Warranty on the stringing is 30 days.

Shipping Policy

All shipping is done via UPS and we ship out Monday through Friday with the exception of holidays. We will make every effort to ship all stock orders out within 48 business hours. Using an expedited shipping method, such as UPS 2nd Day, Next Day Air, or Worldwide Expedited, will shorten the shipping time, but not necessarily the processing time. Please allow 3-4 business days for custom strung sticks and approximately 5-7 business days for dyed heads. If a product has to be ordered, figure about 7-10 business days but we will contact you if this is the case. We will use USPS if shipping to an APO or PO box.

International customers: We do not bill the Duty and Tax fees associated with shipping. .