How do I return an item?
- Call 315-488-2121 for return instructions.
- All returns must be accompanied by proof of purchase.
- Please do not just ship us back items that you decided not to keep without contacting us first or including a note as they may be returned back to the sender.
- Please do not refuse a shipment because you changed your mind on the order. Returned shipments from UPS are subject to a 15% restocking fee.
- Items improperly sized may be exchanged for correct sizes at no charge unless over-sizing charges apply. Shipping charges will also be applied.
- Merchandise not subject to manufacturer warranties must not be worn or used, be in the original manufacturers packaging, and returned within 30 days. Returns are subject to a 10% restocking fee. Custom Helmets will receive up to a 25% restocking fee.
- Merchandise subject to manufacturer warranties vary from 30 days to 1 year maximum.
- Custom Items:
- Orders with specific instructions must be ordered by either faxing 315-488-2188 or email customerservice@sportsoutfit.com
- For dyed items we will make every effort to obtain desired shades/hues but cannot guarantee exact compliance.
- For custom strung Lacrosse sticks, we will make every effort to produce as instructed. Warranty on the stringing is 30 days.
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