How do I return an item?

  • Call 315-488-2121 for return instructions.
  • All returns must be accompanied by proof of purchase.
  • Please do not just ship us back items that you decided not to keep without contacting us first or including a note as they may be returned back to the sender.
  • Please do not refuse a shipment because you changed your mind on the order. Returned shipments from UPS are subject to a 15% restocking fee.
  • Items improperly sized may be exchanged for correct sizes at no charge unless over-sizing charges apply. Shipping charges will also be applied.
  • Merchandise not subject to manufacturer warranties must not be worn or used, be in the original manufacturers packaging, and returned within 30 days. Returns are subject to a 10% restocking fee. Custom Helmets will receive up to a 25% restocking fee.
  • Merchandise subject to manufacturer warranties vary from 30 days to 1 year maximum.
  • Custom Items:
    1. Orders with specific instructions must be ordered by either faxing 315-488-2188 or email customerservice@sportsoutfit.com
    2. For dyed items we will make every effort to obtain desired shades/hues but cannot guarantee exact compliance.
    3. For custom strung Lacrosse sticks, we will make every effort to produce as instructed. Warranty on the stringing is 30 days.