The Sports Outfit - Policies

Store Location:
The Sports Outfit
3532 West Genesee Street
Syracuse, NY 13219
315-488-2121


After 25 years of selling Sporting Goods in our retail store (located in Syracuse, NY) and 6 years of selling products online, The Sports Outfit remains a strong competitor in the market place. Specializing in low prices, superior custom stringing and knowledgeable customer service . The Sports Outfit carries the full product lines of Brine, Cascade, DeBeer, Gait, Sport Helmets, STX, Under Armour and Warrior. Other than Lacrosse, we also carry merchandise for Baseball, Basketball, Football, Officials Gear, Uniforms and more. Looking for work uniforms, golf shirts or jackets? We can accommodate all your needs with embroidering or silk screening your company logo or slogan on the apparel.
 
 
Pricing Policy:
 
Online prices may vary from store prices. Prices subject to change without notification.
 
Return Policy:
 
1) Call 315-488-2121 for return instructions.
2) All returns must be accompanied by proof of purchase.
3) Items improperly sized may be exchanged for correct sizes at no charge unless over-sizing charges apply.
4) Merchandise not subject to manufacturer warranties must not be worn or used and returned within 30 days. A 15% restocking fee will be applied. Custom Helmets will receive up to a 25 % restocking fee.
5) Merchandise subject to manufacturer warranties vary from 30 days to 1 year maximum.
6) Custom Items:
      a. Orders with specific instructions must be ordered by either faxing 315-488-2188 or email customerservice@sportsoutfit.com    
      b. For dyed items we will make every effort to obtain desired shades/hues but cannot guarantee exact compliance.
      c. For custom strung Lacrosse sticks, we will make every effort to produce as instructed. 
Warranty on the stringing is 30 days.
 
Shipping Policy
 
We will make every effort to ship all stock orders out within 48 hours. Please allow 3 days for custom strung sticks and approximately 5-7 days for dyed heads. If a product has to be ordered, figure about 7-10 business days but we will contact you if this is the case. All shipping is done via UPS. If there is any reason you need an order quicker than UPS ground, please call us at 1-800-949-0355.
 
Currently we are only shipping within the US.